Privacy Policy

Last Updated: April 2026 · Effective Immediately

Your privacy is sacred to us. We never sell your personal data. Ever.

1. Information We Collect

When you use Vishav Kalyan, we may collect:

Name, email address, phone number and delivery address (when you register or place an order)
Payment information — processed securely via Razorpay; we do not store card details
For sellers: Aadhaar last 4 digits only, bank account details for payouts, KYC documents
Usage data: pages visited, search queries, device type (for improving the platform)
Cookies for session management and analytics

2. How We Use Your Information

To process orders and facilitate delivery
To send order updates, tracking information and service notifications via WhatsApp/Email/SMS
To verify seller identity and prevent fraud
To improve our platform experience
To send promotional communications — you can opt out any time

3. Aadhaar & KYC Data

We store only the last 4 digits of your Aadhaar number. Full Aadhaar details are only reviewed during KYC verification and are not stored in plaintext. KYC documents are stored on encrypted servers and accessible only to authorised admin personnel.

4. Data Sharing

We do not sell or rent your personal information. We share data only with:

Logistics partners (Shiprocket/Delhivery) — delivery address only
Payment processors (Razorpay) — for secure payment processing
Sellers — only your name, phone and city for order fulfilment

5. Your Rights

Right to access, correct or delete your personal data
Right to opt out of marketing communications
Right to request data portability

To exercise these rights, email us at query.vishavkalyan@gmail.com

6. Cookies

We use essential cookies for session management and optional analytics cookies. You can disable non-essential cookies in your browser settings.

7. Contact

For privacy-related queries: query.vishavkalyan@gmail.com · +91 90347 25632

Terms & Conditions

Last Updated: April 2026

By using vishavkalyan.com you agree to these terms. Please read carefully.

1. About Vishav Kalyan

Vishav Kalyan is a marketplace platform connecting buyers with sellers of spiritual products and services. We are not the seller of any item unless explicitly stated. The relationship is between buyer and seller directly.

2. User Accounts

You must be 18+ years old to create an account
You are responsible for maintaining the confidentiality of your account password
You must provide accurate information during registration
We reserve the right to suspend accounts that violate these terms

3. Products & Services

All product descriptions, images and prices are provided by sellers
Vishav Kalyan does not guarantee the authenticity of items beyond our verification process
Service providers (Pujaris, Astrologers) are independent professionals; Vishav Kalyan facilitates booking only
We are not liable for any religious outcomes, predictions or rituals performed

4. Payments

All payments are processed securely via Razorpay
Prices include GST where applicable
Cash on Delivery (COD) is available for eligible pin codes
We reserve the right to cancel orders suspected of fraud

5. Platform Commission

Vishav Kalyan charges a commission of 10–25% on product sales and 8–30% on service bookings depending on category. This is deducted before seller payouts.

6. Prohibited Activities

Listing fake, stolen or counterfeit spiritual items
Misrepresenting qualifications as an Astrologer or Pujari
Posting offensive, illegal or misleading content
Attempting to bypass platform payments directly with buyers/sellers

7. Limitation of Liability

Vishav Kalyan's total liability shall not exceed the amount paid for the specific transaction in question. We are not liable for indirect, incidental or consequential damages.

8. Governing Law

These terms are governed by the laws of India. Any disputes shall be resolved in the courts of Haryana, India.

Refund & Return Policy

Last Updated: April 2026

We want you to be completely satisfied. Returns are accepted within 7 days of delivery for eligible products.

1. Return Eligibility

You can return a product within 7 days of delivery if:

The item received is significantly different from the description
The item is damaged or defective on arrival
Wrong item was delivered

2. Non-Returnable Items

Consumable items (incense, prasad, oils) once opened
Customised or personalised items (custom Rudraksha malas, engraved items)
Perishable religious offerings
Digital products (e-books, audio)
Services (Pujari bookings, Astrologer consultations) once delivered

3. How to Raise a Return

Go to My Orders and click "Return Request" within 7 days
Select the reason and upload photos of the issue
Our team reviews within 24 hours
If approved, courier will be arranged for pickup

4. Refund Timeline

Online payments: Refund within 5–7 business days to original payment method
COD orders: Refund via bank transfer within 7–10 business days

5. Service Cancellations

Pujari/Service bookings: Full refund if cancelled 24 hours before scheduled time
Cancellations within 24 hours: 50% refund
No-show cancellations: No refund

6. Contact for Returns

WhatsApp: +91 90347 25632 · Email: query.vishavkalyan@gmail.com

Seller Agreement

Last Updated: April 2026 · Applies to all registered sellers

By registering as a seller, you agree to all terms below. Violations may result in account suspension.

1. Seller Eligibility

Must be 18+ years of age
Must complete Tier 1 KYC (mobile OTP + basic details) to list products
Must complete Tier 2 KYC to receive payouts above ₹5,000/month
Service providers (Pujaris, Astrologers) must provide valid references or credentials

2. Listing Rules

All listings must be for genuine, authentic spiritual items or services
Product descriptions and images must be accurate — no misleading claims
Prices must include all applicable taxes
Sellers must have the right to sell the listed items
Prohibited: fake gemstones sold as genuine, unqualified astrology/puja services

3. Order Fulfilment

Confirm orders within 24 hours
Ship orders within 2–3 business days of confirmation
Package items carefully to prevent damage in transit
Provide accurate tracking information

4. Commission Structure

Tier 1 sellers: 15% commission on sales
Tier 2 verified sellers: 12% commission (reduced)
Tier 3 Trusted Pro: 10% commission
Commission is deducted automatically before payout

5. Payouts

Payouts are released every 3 days after delivery confirmation
Minimum payout threshold: ₹100
Seller must maintain valid bank account and IFSC in their profile
Disputed orders are held until resolved

6. Termination

Vishav Kalyan reserves the right to suspend or terminate seller accounts for policy violations, fraudulent activity, excessive return rates, or buyer complaints.

Legal Information